Refund Policy
Effective Date: June 28, 2026
At SENESIE MFG LLC, we are committed to providing quality products and a fair, transparent purchasing experience. This Refund Policy explains when refunds may be issued, how refund requests are reviewed, and what customers can expect throughout the refund process.
By placing an order through our website, you acknowledge and agree to the terms outlined in this Refund Policy.
1. Refund Eligibility
Refunds may be approved under the following circumstances:
- A returned product meets the requirements outlined in our Return Policy.
- The product arrives damaged during transit.
- The product is confirmed to have a qualifying defect.
- An incorrect product was delivered.
- An order is canceled before it enters processing or shipment, where cancellation is permitted.
- A refund is otherwise required under applicable law.
All refund requests are reviewed based on the circumstances of the order and the applicable policies of SENESIE MFG LLC.
2. How to Request a Refund
To request a refund, please contact our Customer Support Team and provide:
- Order number
- Customer name
- Description of the issue
- Reason for the refund request
- Supporting photographs or videos, if applicable
- Any relevant delivery or purchase documentation
Our team will review your request and advise you of the next steps.
Please do not return a product unless you have received return instructions or authorization where required.
3. Inspection & Approval
For returned merchandise, refunds may be processed after the product has been received and inspected.
Product inspections are generally completed within 3 business days after an approved returned item arrives at the designated return facility.
If your refund request is approved, you will receive confirmation by email.
For large freight products such as shipping containers, modular buildings, cabins, and trailers, additional inspection may be required before a refund is approved.
4. Refund Processing Time
Approved refunds are generally issued to the original payment method used for the purchase.
Once a refund has been approved, SENESIE MFG LLC generally processes the refund within 5–10 business days.
After the refund has been processed by us, additional time may be required for the funds to appear in your account depending on your bank, card issuer, payment processor, or financial institution.
Processing times are outside our direct control once the refund has been submitted to the applicable payment provider.
5. Shipping & Freight Charges
Original shipping and delivery charges are generally non-refundable, except where the return or refund results from an error attributable to SENESIE MFG LLC, such as:
- The wrong product was shipped.
- The product arrived damaged during transit.
- The product is confirmed to be defective.
- The product was materially different from what was ordered.
For approved returns resulting from an error by SENESIE MFG LLC, we may cover reasonable return shipping or freight costs.
If a return is requested for reasons not caused by an error on our part, such as a change of mind or selecting the wrong product, the customer may be responsible for applicable return shipping and freight costs.
6. Large Containers, Modular Buildings & Trailer Refunds
Because shipping containers, portable buildings, cabins, modular structures, and trailers require specialized freight transportation, refunds for these products may be subject to additional review.
If an approved return involves an oversized freight product:
- The product must be returned in substantially the same condition in which it was delivered.
- Return transportation must be authorized by SENESIE MFG LLC.
- The product must be accessible for collection by the authorized carrier.
- Applicable return transportation costs may be deducted from the refund when the return is not caused by an error or defect attributable to SENESIE MFG LLC.
- Any applicable transportation or other charges will be communicated before return transportation is arranged.
Custom-built, personalized, modified, or special-order containers, buildings, and trailers are generally not eligible for refunds, except where required by applicable law or where the product is defective or incorrectly supplied.
7. Partial Refunds
A partial refund may be considered when:
- Returned products have missing parts or accessories.
- Products have been used beyond what is reasonably necessary for inspection.
- Products have been damaged after delivery.
- Products are returned in a condition that materially reduces their resale value.
- Applicable restocking or other authorized charges apply.
If a partial refund is applicable, the reason and estimated refund amount will be communicated to the customer before the refund is processed where reasonably possible.
8. Non-Refundable Items
Refunds are generally not available for:
- Custom-built containers
- Customized trailers
- Personalized products
- Special-order products
- Products manufactured or modified specifically for the customer
- Products modified at the customer’s request
- Products damaged through misuse, abuse, negligence, improper storage, or unauthorized modifications
- Products returned outside the applicable return period
- Clearance or final-sale products where identified as non-refundable
Exceptions may apply where required by applicable law or where the product is defective or was incorrectly supplied.
9. Order Cancellations
Orders canceled before processing or shipment may generally qualify for a full refund, subject to the applicable terms of the order.
Once an order has entered processing, production, shipment, or freight scheduling, cancellation may no longer be possible.
If cancellation is no longer available, the order may still qualify for return or refund consideration under our Return Policy.
Customers who wish to cancel an order should contact us as soon as possible.
10. Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account.
- Check with your credit card company or payment provider.
- Contact your bank or financial institution, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact our Customer Support Team.
When contacting us, please provide your order number and refund confirmation information, if available.
11. Refunds to Original Payment Methods
Unless otherwise agreed or required by applicable law, approved refunds will generally be issued to the same payment method used for the original purchase.
If the original payment method is no longer available, SENESIE MFG LLC may contact the customer to determine an appropriate alternative method for processing the refund.
12. Related Policies
Please also review our:
- Return Policy
- Shipping Policy
- Payment Policy
- Sales Tax Policy
- Privacy Policy
- Terms & Conditions
These policies work together to explain your rights and responsibilities when purchasing from SENESIE MFG LLC.
13. Changes to This Refund Policy
SENESIE MFG LLC reserves the right to update or modify this Refund Policy at any time.
Changes may be made to reflect:
- Changes in products or services
- Changes in payment methods
- Changes in refund procedures
- Changes in business operations
- Changes in applicable laws or regulations
Any updates become effective when the revised policy is published on this website.
The updated Effective Date will appear at the top of this page.
14. Contact Us
If you have questions regarding refunds or need assistance with a refund request, please contact us.
SENESIE MFG LLC
Business Address
6101 SW 44TH ST
OKLAHOMA CITY, OK 73179
USA
Phone
+1 (503) 446-8003
Business Hours
Monday – Friday: 8:00 AM – 6:00 PM (Central Time)
Saturday: 9:00 AM – 2:00 PM (Central Time)
Sunday: Closed
Our Customer Support Team typically responds within 1 business day.