Return Policy
Effective Date: June 28, 2026
At SENESIE MFG LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.
By placing an order through our website, you agree to this Return Policy.
Return Period
You may request a return within 30 calendar days of receiving your order.
Requests submitted after the 30-day return period may not be eligible unless required by applicable law.
Return Eligibility
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned with all original packaging, accessories, manuals, and documentation, where applicable.
- Include proof of purchase or your order number.
- Receive prior Return Authorization (RMA) from SENESIE MFG LLC.
Returns sent without prior authorization may be refused and returned to the sender.
How to Request a Return
To request a return, please contact our Customer Support Team and provide:
- Order number
- Customer name
- Reason for the return
- Photographs or videos, if the product is damaged, defective, or incorrect
After reviewing your request, we will provide return instructions and, if approved, the appropriate return shipping address.
Please do not return products without receiving return authorization.
Large Containers & Trailer Returns
Because shipping containers, container homes, portable buildings, cabins, modular structures, and trailers are oversized freight items, additional return conditions apply.
Returns of these products must be approved by SENESIE MFG LLC before transportation is arranged.
If a return is approved:
- The product must remain in substantially the same condition as delivered.
- The customer must provide reasonable access for freight collection.
- Return transportation will be arranged by SENESIE MFG LLC or an authorized freight carrier.
Special-order, custom-built, modified, or personalized containers, modular buildings, and trailers are generally not eligible for return, except where required by applicable law or where the product is defective or delivered incorrectly.
Incorrect Items
If you receive an item different from what you ordered, please notify us within 48 hours of delivery.
After verification, we will provide one of the following at no additional cost:
- Replacement of the correct product
- Exchange for an equivalent item, where available
- Full refund if replacement is not possible
SENESIE MFG LLC will pay applicable return shipping costs for incorrectly shipped items.
Damaged or Defective Products
If your order arrives damaged or defective, please notify us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photographs of the product
- Photographs of the packaging
- A description of the issue
After review, we may provide:
- Replacement product
- Repair, where applicable
- Store credit
- Full refund
The resolution offered will depend on the nature of the issue and the applicable product terms.
Return Shipping Costs
SENESIE MFG LLC will pay return shipping when:
- The wrong product was shipped.
- The product arrived damaged.
- The product is defective.
- The error was caused by SENESIE MFG LLC.
The customer is responsible for return shipping when:
- The order was placed by mistake.
- The customer changes their mind.
- The incorrect product was selected during ordering.
- The return is not the result of an error by SENESIE MFG LLC.
For oversized freight items such as containers, modular buildings, cabins, and trailers, return freight costs may be significant. These costs will be communicated before return transportation is arranged.
We recommend using a trackable shipping service for eligible parcel returns.
Restocking Fee
SENESIE MFG LLC does not charge a restocking fee for approved returns involving damaged, defective, or incorrectly supplied products.
For approved returns requested for reasons other than our error, a restocking fee of up to 15% may apply depending on the product and its condition. Any applicable fee will be communicated before the return is approved.
Non-Returnable Items
The following items are generally not eligible for return:
- Custom-built containers
- Customized trailers
- Personalized products
- Special-order items
- Products modified at the customer’s request
- Products showing signs of misuse, abuse, or unauthorized modifications
- Products returned outside the approved return period
- Items damaged after delivery due to improper handling
These exclusions are subject to any rights or remedies that cannot legally be excluded under applicable law.
Inspection of Returned Products
All returned products are inspected after arrival.
If the returned product does not meet the requirements of this policy, the return may be denied and the product returned to the customer.
Return Processing
After we receive your returned product, inspections are generally completed within 3 business days.
Approved returns will then proceed to refund processing in accordance with our Refund Policy.
Related Policy
Please also review our Refund Policy for complete information regarding refund eligibility and processing times.
Contact Us
If you have questions about returns, please contact us.
SENESIE MFG LLC
Business Address
6101 SW 44TH ST
OKLAHOMA CITY, OK 73179
USA
Phone
+1 (503) 446-8003
Business Hours
Monday – Friday: 8:00 AM – 6:00 PM (Central Time)
Saturday: 9:00 AM – 2:00 PM (Central Time)
Sunday: Closed
Our Customer Support Team typically responds within 1 business day.